If you need to request a cancellation for your flight with OneAir, get in touch with us at +1-415-707-3944 or by emailing support@oneair.ai with your flight confirmation details.
Important
- For some bookings, the airline may offer a one-year future travel credit to re-book your flights at a later date if you cancel your booking prior to departure.
- If you've booked a basic economy ticket, refunds are not permitted by the airline for cancellations after the initial 24-hour window and the airline will not make exceptions.
Same-Day Flight Cancellation (within 24 hours)
Depending on the airline you booked with, you might be able to cancel your booking on the same day of purchase for a refund, minus an OneAir service fee. Get in touch with us at +1-415-707-3944 or by emailing support@oneair.ai with your flight confirmation details and our reservations expert will be able to advise you on your specific case.
Cancelling flights due to passenger’s illness or death
If a ticketed passenger can no longer travel due to the death or illness of him/herself, an accompanying passenger, or immediate family member, we will need to cancel the flights in order to avoid the tickets being marked as "no-show" by the airline. Please contact OneAir at +1-415-707-3944 or by emailing support@oneair.ai at least 24 hours before departure.
In order to request a free change to your booking or request a refund with the airline, you will need to provide official documentation (e.g. official doctor's certificate or death certificate).
- For death in the family: Most airlines will only consider an official death certificate for immediate family members. If your deceased relative does not share the same last name as you, the airline will also request proof of relationship.
- For emergency medical situations: Most airlines will only consider documents that are signed and typed on an official hospital letterhead, explaining the patient's diagnosis. The document must include the doctor's name and signature. Please note that prescriptions are not an accepted form of documentation.
Important
- If you made your booking within the past 24 hours, you might still be eligible to cancel your booking without airline penalty. Click here for information about same-day cancellation.
- Any refund or waived fees is always at the discretion of the airline and never guaranteed.