Typos, Misspellings, New married names, etc.
If you've entered your traveler’s name incorrectly for your booking, please reach out to support by calling us at +1-415-707-3944 or by emailing support@oneair.ai with a copy of your official travel document (i.e. passport if flying international or REAL ID if flying domestic). We'll need to contact the airline for authorization to make a correction, and if authorized, we would be happy to help process a name correction for you. The name in your booking must match exactly as it appears on your travel document, pay close attention to the order of the first/last names.
First Name = Given Name
Last Name = Family Name
Please note that name corrections are NOT permitted in these cases:
- If your itinerary includes multiple airlines or code-share flights
- If your departure is within 24 hours
- If you have partially flown on your trip
Important
- Name correction/transfer policies vary by the airline and are not always permitted.
- While most airlines let you fix spelling errors on a ticket or update your name if you’ve legally changed it, they don’t let you transfer your ticket to someone else.
- Airlines sometimes consider fixing or updating your name to be a flight change – so they might charge you a change fee, plus any airfare difference, to do it.
- In some cases (i.e. flying with multiple airlines), the main ticketing airline may refund the original ticket and require that you purchase a new ticket at the current price.