Travel Service Providers may charge fees in connection with your Booking or, to the extent permitted, any cancellation, change, or refund thereto (e.g. a cancellation penalty). In addition to such Travel Service Provider fees and any fees associated with the original Booking, OneAir will charge the following fees as applicable where cancellations, changes and refunds are permitted in accordance with these Terms. OneAir fees are charged on a per-passenger, per-ticket basis in the currency of the related Booking and are generally non-refundable.
TABLE 1: OUR SERVICE FEES
| Our Service Fees: | May Apply To | Amount |
| On most airfares a ultra-low service fee up to $10 is charged on a per-passenger, per-ticket basis. ** | U.S. Domestic and International | Up to $10 |
** Passenger types = Adult, child, infant. - All transaction service fees are non-refundable and are subject to change without notice. Certain exceptions to the above service fees apply: - Contact Center booking service fees: Service fees for contact center bookings (including complex multi-stop and round-the-world itineraries) may be higher than those charged for bookings made online. These service fees can be up to $200 per passenger
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TABLE 2: OUR POST-TICKETING SERVICE FEES
Cancellation, Exchange or Any Changes to Booking |
Air - Economy | Air - Business / First |
| Cancellation (within 24 hours of purchase) | FREE | FREE | FREE | FREE |
| Cancellation, Exchange or any changes to booking (after 24 hours of purchase) | Up to $50 | Up to $50 | Up to $100 | Up to $100 |
- All Airline Refunds/Future Credits are subject to each airline fare rules, policies and procedures
- Service fees will be converted in your local currency on the payment page.
- Passenger types = Adult, child, infant.
- Service fees on all changes, exchanges and booking modifications will be charged on a per passenger, per ticket basis.
- Like our transaction service fees (booking fees), all post-ticketing service fees are non-refundable and are subject to change without notice. Our fees are in addition to any airline and/or other supplier-imposed fees and charges.
Government imposed taxes and fees are subject to change. You will only be charged the final total amount displayed or quoted by our agent.
1) Most of our airline tickets are non-refundable. Only available if our Travel Suppliers’ fare rules allow cancellation and refunds, and we have accepted your request for a refund, you are not a "no show" (most "no show" bookings are in-eligible for any waiver from suppliers for refund processing), and if we are able to secure waivers from suppliers to process this requested cancellation and refund.
2) Most of our airline tickets are non-refundable. Airline Refunds/Future credits are subject to airline fare rules, policies and procedures.
- Name Misspelling - Passengers name on their airline ticket does not match their passport or other universally accepted government ID
- Visa/Passport - A Visa/Passport decline letter is normally required in order to process a request
- Baggage - please retain all receipts and baggage tags
- No- Show - Documentation advising why you were unable to make your scheduled departure will be required
- Denied Boarding - Documentation as why you were denied boarding of your scheduled departure will be required
- Duplicate Tickets - Copies of all tickets, reflecting exact same itineraries booked with us will be required in order to process a refund request