If you have submitted a cancellation, please allow 15 business days for processing and we will get back to you via email.
Important
- Refunds are always at the discretion of the airline and OneAir can only process what has been authorized by the airline.
- OneAir cannot change the original form of payment on file for the refund. If your original form of payment has since expired or been cancelled, you will need to contact your financial institution for more assistance. In most cases, they are able to forward the refund to your new card.
- If you made your booking within the past 24 hours, you might still be eligible to cancel your booking for a refund minus OneAir’s service charges.
- Our agreement with most lost-cost carriers such as Spirit, Frontier or Norwegian Air and suppliers requires that we collect the funds directly and then forward payment to the airline from OneAir’s account. If you are waiting to receive a refund, please note that it may take 1-2 weeks for this to be processed back to your account.
- If you are cancelling due to illness or death in the family, we may be able to apply for a goodwill refund with the airline.